1. Introduction

This Privacy Policy describes how TEZ RAKSHAK collects, uses, processes, and protects user data in compliance with the Digital Personal Data Protection (DPDP) Act, India.

2. Data Collected

We may collect personal data including name, phone number, location data (real-time GPS), emergency contacts, device information, crash detection data, and usage analytics.

3. Purpose of Data Processing

Data is collected to provide emergency alerts, notify contacts, enable tracking, improve services, and ensure user safety.

4. Consent Mechanism

Users provide explicit consent during onboarding for data collection, processing, and sharing. Consent can be withdrawn at any time.

5. Data Sharing

Data may be shared with emergency services (e.g., 108), user-designated contacts, telecom providers, and trusted partners strictly for service delivery.

6. Data Storage & Retention

Data is stored securely and retained only as long as necessary for service provision or legal compliance.

7. User Rights (DPDP)

Users have the right to access, correct, erase their data, withdraw consent, and request grievance redressal.

8. Security Measures

We implement encryption, access controls, and secure infrastructure to protect user data.

9. Cross-border Data Transfer

Data may be processed outside India with appropriate safeguards.

10. Children's Data

Services are not intended for users under 18. Data from minors will not be knowingly collected.

11. Breach Notification

In case of a data breach, users will be notified as per legal requirements.

12. Grievance Officer

A designated grievance officer will handle complaints and data-related concerns.

13. Updates

This policy may be updated periodically. Users will be notified of significant changes.